traceVision’s StoreFlow empowers retailers to deliver exceptional customer service by leveraging advanced tracking and journey analysis. StoreFlow used human-like inference to identify when lines are forming at customer service desks or checkout areas, helping managers adjust staffing in real time. StoreFlow also alerts employees when customers are dwelling in specific areas, such as locked product displays, so assistance can be provided promptly ahead of the customer being deterred. By offering a comprehensive view of customer journeys, StoreFlow uncovers areas where customers may face challenges, enabling retailers to improve the overall shopping experience.
Why StoreFlow is Essential for Customer Service
Proactive Assistance
Alerts staff to customer needs in real time, ensuring timely help in critical areas like locked displays or checkout lines which typically deter customers.
Optimized Staffing
Identifies peak times and bottlenecks, enabling better staffing strategies to reduce wait times and improve service levels.
Improved Customer Experience
Ensure proper staffing levels to balance customer service needs with operational efficiency.
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